The local 0141 201 4180 phone line is receiving a huge number of calls due to an error nationally re. the number of appointment letters issued. We are working to resolve this issue and to prevent it happening again, and we are increasing the number of staff who will be answering calls.
In the meantime, if you are not able to get through on this number we have set up a generic email address for patients to email should they not be able to get through to speak to someone.
The email address is firstname.lastname@example.org.
Patients are advised to email with the following information;
- Your full name
- CHI (if known)
- date of birth
- original appointment details (date and venue)
- if you wish an alternative appointment
- and importantly your mobile number which will be used to text your new appointment details to.
We apologise for any inconvenience caused.
Public Health Programme Department